New Offcampus Opportunity from Volvo, Volvo is Hiring Freshers and Experience candidates for the role of Application Support Engineer, Apply Now. Apply for the job as soon as possible.



Volvo is Hiring Freshers and Experience candidates for the role of Application Support Engineer



Volvo



Job Role:-

Keep an eye on VGCS applications and solution services.
Make yourself available and communicate with end users via phone and email.
React to and handle phone and email calls in a professional and efficient manner.
Respond to technical and functional questions and problems that occur within the tools are required.
Register and diagnose each phone call/email in the case management tool using predefined policies and procedures.
Follow up on application issues and seek solutions - follow ups with end users, business, and various support teams
Be in charge of managing the relationship with end users in an effective and efficient manner.
For unresolved issues, follow the defined instigation path.
Take the necessary steps to hasten the resolution process.
In a timely fashion, provide or communicate the suitable solution to the customer.
Follow predefined SLAs


Required Skillsets:-

A bachelor's degree in computer science or a related field is required.
Outstanding oral and written English communication skills 0-3 years of technical support/application support experience
Basic SQL query execution and writing skills are required.
Fundamental programming abilities in any technology
Available to work in shifts - 24 hours a day, seven days a week
Good communication skills, phone manners, and interpersonal abilities
Self-initiative, proactivity, hard work, a positive attitude, and the ability to work well with others are required.




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